Refund policy

60-Day Money-Back Guarantee

We stand behind Nelvina Denture Reliner. If it does not provide the hold described on our product page, you can request a refund under our 60-day guarantee.

How it works

Your 60-day trial begins on the day your order is delivered. Use Nelvina as directed during your normal routine. If you are unhappy with its hold, contact us within 60 days of delivery. You do not have to wait until day 60 to get in touch.

Results may vary depending on your denture condition and individual fit.

How to request a refund

Email support@nelvina.com with your order number and a brief description of the issue. We will explain the next steps and, if a return is needed, provide a prepaid return label for orders covered by this guarantee.

Returns and refunds

Please contact us before sending anything back so we can give you the correct return instructions. You may return the product even if you have used it to try Nelvina under this guarantee; the original box does not need to be undamaged.

Once we have received the return, if required, we will issue the approved refund to your original payment method. Your payment provider may take additional time to show the funds in your account.

Purchases covered

This guarantee applies to Nelvina products purchased directly from our store. For purchases from another seller, please contact that seller about its returns process.

Your statutory rights are unaffected. UK customers may have separate rights to cancel an eligible online order or seek a remedy if goods are faulty or not as described. Those rights are not conditional on using the product for 60 days.