Privacy policy
Your Privacy Matters
This Privacy Policy explains how Nelvina collects, uses, shares and protects personal information when you visit our website, contact us or make a purchase.
Information we collect
When you place an order, we collect the details needed to process and deliver it, such as your name, email address, delivery and billing addresses, phone number if provided, and order details. Payment information is handled by the payment providers available at checkout.
When you use our website, we may collect information such as your IP address, browser type, referring website and pages visited. If you contact us, we collect your contact details and the information in your message.
How we use your information
We use your information to:
- Process payments, fulfil orders and arrange delivery
- Send order confirmations and delivery updates
- Answer questions and provide customer support
- Maintain the security and performance of our store
- Improve our website and customer experience
- Send marketing emails where you have agreed to receive them or where otherwise permitted by law
We use personal information where necessary to fulfil a contract with you, comply with legal obligations, pursue legitimate business interests, or act on your consent, as appropriate.
Who we share information with
We share information with providers that help us run our store, such as Shopify, payment providers, delivery companies and customer support services. Where enabled, analytics, advertising and email marketing providers may also process information for us. We do not sell or rent your personal information.
You can read Shopify’s privacy information to learn more about how Shopify handles data.
Cookies
Our website uses essential cookies for functions such as maintaining your basket and keeping the site secure. We may also use optional analytics and advertising cookies. Where consent is required, we will ask for it before using those optional cookies. You can manage your choices through our cookie controls or your browser settings.
How long we keep your information
We keep personal information for as long as needed to provide our services, maintain business records, meet legal obligations and resolve disputes. Retention periods may vary depending on the type of information.
Your privacy rights
Under UK data protection law, you may have the right to access, correct or erase your personal information; restrict or object to certain uses of it; request a copy in a portable format; and withdraw consent where we rely on it. These rights depend on the circumstances. Contact us using the details below to make a request. You can also raise a concern with the UK Information Commissioner’s Office.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be available on this page.
Contact
For questions about this policy or your personal information, email support@nelvina.com
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